When can I expect my order?

I always endeavour to ship products within 2-4 working days of ordering. Some products such as dolls and cushions that are handmade to order may take a little longer. Please see individual product descriptions or message me for more information.

Do you take Custom Orders?

YES! I always LOVE to hear ideas you might have and have designed specialist dolls and products for customers from the UK to the USA!  Please drop me a message here or head over to my Instagram @paulaandthepencils to discuss your ideas.

I have an ongoing list of individual dolls I would like to make.  If your suggestion is someone I think would be popular, I may add them to the list or even go ahead.  Should you want a character who is more niche however, I may need to charge you a design fee.

Can you make a doll of my Brother/Nan/Mum etc..?

If you want a one off, bespoke doll it is important to bear in mind that each design is from a unique, hand drawn illustration.  Each doll typically takes 3-5 hours to draw depending on the level of detail.  There is then fabric printing time, sewing and stuffing.  Each doll is 100% Handmade and as you will appreciate, this takes time.  Prices for an individual doll start with a £60 non-refundable design fee plus the cost of whichever product you would like.  If you would like more information, contact me here.

Do you have Wholesale Availability?

I do offer my products to wholesale customers. I am in the process of setting myself up on Faire but you can contact me directly with your requirements for more information, prices etc.

Can you send my order to someone as a gift?

ABSOLUTELY!  I’m very happy to send your order directly to your family and friends as a gift.  Just choose the gift wrap option and add it to your basket – you can also add a gift message at checkout which I can write it on a fun note card and stick it in with the order.

Where can I see new stuff you're working on?

The best place to find out what’s new and coming soon, is by joining my mailing list!  As a loyal subscriber you'll hear the latest news and all about discounts and giveaways before anyone else!

Is there anywhere that I can see your products before I buy?

I always have my full range of goodies when I am out and about so check out the events page to see where I will be next.

I participate in the Northants Open Studios Events and run occasional workshops in my Studio Space.  I do sometimes have visitors to the studio by appointment only. Get in touch to discuss!